I have had a stressful few days. Those who follow me on facebook will know this story, and here is my update, but for those who don't (please do) and read on.
Thursday night I was working as per usual, & I received an order for my flower & butterfly personalised cushion, and I couldn't open it. The error message was saying that it was moved to another location? My heart skipped a beat and I tried not to panic. I rebooted my system and the same message again when I tried to open it. Again I tried not to panic, shut the computer down & went to bed, hoping it was nothing.
Friday...Mum was here as I planned a research and drawing day, I had some new ideas I wanted to get down on paper. Anyway I thought I would print a couple of orders off, went to my 'personalised', folder and the whole thing was gone. I went absolutely cold, and felt this pain in my chest. Sounds dramatic but true.

After I had calmed down and worked through a process of elimination hoping it was nothing, it was time to call for help. When I bought my computer I also bought Harvey Norman's QK 24/7 PC Help Registration. Basically help anytime of day, just what I need, for just in case moments like this one. To make this long story shorter, the techs did a deep recovery session as they were to stumped as to how a whole folder was missing. I will admit I was very frustrated when they kept asking me, was I sure I hadn't deleted it. Ummm NO!!
An hour later they called me back & the folder was found, however not all of the files could be recovered. They said they could do a deeper recovery but I had to wait until the next day as we had been on and off the phone already for 3hrs. So Saturday night after 8pm I was on the phone to them again. They managed to recover a couple more, so all in all I got 10 back out of 12.
I asked what the problem was and they said my USB stick. Apparently USB sticks only have a reliable shelf life of 18mths. They have trouble being rewritten constantly, so if you are saving over and over on the same file it can become a little weak and unreliable. I had no idea about this, and have learnt a great lesson. One being have a decent back up, and second renew my USB sticks regularly. Please use my hideous experience as a lesson for yourself.
If you're wondering why I use these instead of saving on the computer, it's because my design files are HUGE, sometimes 6 meg, and when you have as many as I have, it's slows my computer down, that why I use and external drive.
If you ever need help with your PC here is the number (Australia only) 1300 133 373.
There is a membership of $195 but it was money well spent.
I saw your post about 10/12 recovered but missed the posts before that! I can only imagine the heart in the mouth, beating loudly you must have experienced. Yeah for good help from Harvey Norman though
ReplyDeleteI'm sorry you lost your stuff. I use a program called undelete plus from: www.undeleteplus.com it is free too.
ReplyDeleteI have students who loose work all the time the majority of the time it works well. There is only the occasional file you can't retrieve.